WAREHOUSE MOVE CHIQUELLE 📦
DELIVERY TIME: All orders received after 07:00 on Thursday 26 December are expected to be shipped out from January 7, 2020. We thank you for your patience!
RETURNS: Due to Chiquelle's warehouse move all returns received after the 19th of December will be handled and processed during the first week(s) of January with a 2-3 weeks delay unfortunately. We sincerely apologize for the inconvenience, hope for your understanding and thank you for your patience.
Unfortunately, during our stock move, we are unable to register your return. We will process it as soon as the system allows us.
Please contact Klarna if you need help with extending your Klarna payment time.
EXCHANGES: Due to Chiquelle’s warehouse move all exchanges coming in after the 19th of December will not be handled before the 10th of January. Please place a new order with your new size or color and we will refund the shipping costs and handle your returned package with your exchange as a return. (2-3 weeks delay). We sincerely apologize for the inconvenience, hope for your understanding and thank you for your patience.
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Welcome to Chiquelle's customer service!
We're here to help you 24/7. Below you will find the most frequently asked questions we (Chiquelle's customercare) are asked. You are welcome to e-mail us if you cannot find the answer to your question.
Sponsormails?
Sponsorships? E-mail us at collaborations@chiquelle.com. You will get a reply from us (within 48 hours) if we are interested. Thank you! CHIQUELLE x SWIMWEAR xoxo
1. Can i return an item? And how?
Yes of course! Under the Distance Selling Regulations you can return your order at any time within 14 days. The goods must be sent back to our warehouse in good condition (unworn and unwashed), in their original state with all tags, including any Chiquelle hangtags, attached and well packaged. Refunds will be processed within approximately 5 to 10 working days after we receive your return. For more information how to return, please click here!
2. Do you ship to my country? Delivery time? Shipping costs?
Yes we do! We ship worldwide and to your country as well! Delivery time to European countries takes 1-2 working days, while International delivery (to countries outside of Europe) takes about 1-3 working days. Shipping costs to European countries are 5.95 EUR while shipping costs to countries outside of Europe (International shipping) are 9.95 EUR. Most orders are being shipped out within 2 business days of purchase. Orders are not shipped on the weekends or holidays.
3. Will i have to pay International taxes & duties?
Not in Europe! If you live in a country which is part of the European Union you do not have to pay for taxes & duties. If you live outside of Europe (for example the States, Canada, Australia, Norway etc.), your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Chiquelle cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance (Outside of Europe).
I'm in love with something that's out of stock! What can i do?
New items can sell out very quickly, but we may get more soon! To sign up for a product click on ''Sold out in your size? Notify me whenever it's back!'' on the product page. Enter your name and e-mail address and click on ''send''. That's it! You will get an e-mail whenever it's restocked!
Where is my order confirmation?
As soon as you place your order, you will receive an e-mail confirmation to the e-mail address you entered on your order. If for some reason, you did not receive an e-mail, please check your spam folder or contact our customerservice!
How much is the shipping?
Shipping costs to European countries are 5.95 EUR while shipping costs to countries outside of Europe (International shipping) are 9.95 EUR.
Can I change or cancel an order?
We are so sorry to tell you that we unfortunately can not make changes or cancel orders that already exist. The reason is that we process orders the same day as they are made.
My order won't go trough. What should i do?
Please try it again, refresh your page and go to the check out again. If you're still having problems, try to order trough another computer/laptop or device. If you continue to have problems, please contact our customercare!
I just placed my order. Can i add another item to it afterwards?
Unfortunately we cannot add items to an existing order on chiquelle.com. Please place a new order for the item and contact us. We'll be happy to minus your shipping costs on your second order if it was placed within a few hours or the original order.
How long does it take to process my return?
Once we have received your package, your refund will be processed within 5-10 working days. You will be notified via e-mail.
When will my order be shipped out?
Most orders will be shipped out within 2 working days of purchase. Shipping times may vary. Orders are not shipped on the weekends or holidays.
Will i have to pay International taxes & duties?
Not in Europe! If you live in a country which is part of the European Union you do not have to pay for taxes & duties. If you live outside of Europe (for example the States, Canada, Australia etc.), your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.
Do you ship to my country? And what is the delivery time?
Yes we do! We ship worldwide and to your country as well! Delivery time to European countries takes about 1-2 working days, while International delivery (to countries outside of Europe) takes about 1-3 working days.
Can i return an item? And how?
Yes of course! Under the Distance Selling Regulations you can return your order at any time within 14 days. The goods must be sent back to our warehouse in good condition (unworn and unwashed), in their original state with all tags, including any Chiquelle hangtags, attached and well packaged.
I received a Chiquelle Giftcard. How Do I Use it?
Under your selected items in your check out page you can enter your giftcard number/code. The giftcard amount will be deducted from your order total.
Do you have any resellers or authorize reselling?
While we appreciate your interests to be a reseller of Chiquelle, we have to tell you that we do not currently have any resellers, nor do we authorize an reselling of our products. For more information please e-mail us on press@chiquelle.com
Do you have any physical stores
We're so sorry to tell you that we do not have any physical stores. But we're an online fashion store, which means you can shop on www.chiquelle-swimwear.com 24 hours a day, 7 days a week from around the world.