WAREHOUSE MOVE CHIQUELLE 📦
RETURNS: Due to Chiquelle's warehouse move all returns received after the 19th of December will be handled and processed during the first week(s) of January with a 2-3 weeks delay unfortunately. We sincerely apologize for the inconvenience, hope for your understanding and thank you for your patience.
Unfortunately, during our stock move, we are unable to register your return. We will process it as soon as the system allows us.
Please contact Klarna if you need help with extending your Klarna payment time.
EXCHANGES: Due to Chiquelle’s warehouse move all exchanges coming in after the 19th of December will not be handled before the 10th of January. Please place a new order with your new size or color and we will refund the shipping costs and handle your returned package with your exchange as a return. (2-3 weeks delay). We sincerely apologize for the inconvenience, hope for your understanding and thank you for your patience.
Cancellations, returns & refunds
Under the Distance Selling Regulations (European & Swedish law) you can cancel/return your order at any time within 14 days, beginning on the day after you receive the goods. You must retain and take reasonable care of the products you want to return. The goods must be sent back to our warehouse in good condition, in their original box with all original tags attached and swimwear (swimsuits and bikini's) must have the hygiene liners intact.
How to return an item / European & International Returns
Please follow the instructions on the return form included in your package. If you lost it, please e-mail us! You must return your items to the address below within 14 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges. Returns and refunds will be processed within approximately 10 business days after we receive your return.
Instructions on the return form included in your package.
- Please read our full return policy.
- Complete the form and fill in your: Full Name, Item Name, Size, Reason code, Exchange To
- Securely pack your item(s) and send it back to:
Chiquelle AB / Returns
Order # _________
195 72 Rosersberg
Please be sure to be include the reason for the return to help us improve our products and services!