TERMS OF DELIVERY
- Europe Shipping: 5.95 EUR (1-2 working days by DHL)
- International shipping: 9.95 EUR (1-3 working days by DHL)
All packages can be tracked by DHL.
We ship to all European countries and worldwide as well. Delivery time to European countries takes about 1-2 working days, while International delivery (to countries outside of Europe) takes 1-3 working days. When we refer to working days, we refer to Monday-Friday excluding public holidays. In some countries in cooperation with the postal services and their partners your order can be delivered on Saturday as well. Delivery to European countries costs 5.95 EUR and International Delivery costs 9.95 EUR.
Chiquelle is liable if the goods are damaged or lost in transit. You will need to contact our customer service within 14 days. If the goods are lost or damaged when you return the product it is you who will be liable. Cancellation after the order has been placed and dispatched is not possible. In cases where the order has been dispatched, the customer is required to receive/pick up the order. During times of high traffic, such as public holidays, there may be slightly longer delivery times.
You will receive a confirmation email from us *firstname.lastname@example.org* when your order is processed. You will also receive a dispatch email when your order has left our warehouse. If you do not receive the dispatch email within 1-2 working days, please contact our customer service team. We are entitled to charge the Customer a fee of 15 EUR if the package is not retrieved. Click here to see which countries we ship to and specific delivery rates.
If you live in a country which is part of the European Union you do not have to pay for taxes & duties. If you live outside of Europe (for example the States, Canada, Australia, Norway etc.), your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.
Chiquelle cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance (Outside of Europe).
TERMS OF PAYMENT
When ordering from www.chiquelle-swimwear.com, you agree to the prices listed and shown on our site. All prices shown on Chiquelle are including 25% VAT. Delivery and payment costs are not included and will be added when you reach the checkout during your purchase. We accept Visa, MasterCard, and American Express credit card payments as well as PayPal payments. Note, your account will not be charged until your order has been dispatched from our warehouse.
Card payment will be managed by our payment partner DIBS (the leading payment service provider in Scandinavia and reviewed by Visa / Mastercard) for a easy, safe and reliable payment with secure encryption and under strict banking standards. There are no additional costs / charges when you use Visa, Mastercard, American Express or PayPal. Make sure the credit card information you have filled in is correct before you complete the purchase.
Once you have selected the products you want, click on the "Check Out" button on the top of our site and you will be redirected to the ''check out page''. Please select your country, your payment method and delivery method. After all, fill in your personal data or sign in if you are registered. If you do not have an account, you can register when you filled in your personal data by clicking on ''Save details and Create acount'' and at the end click on ''Proceed'' on the bottom.
Discount codes and gift cards
We're so sorry to tell you that our campaigns cannot be combined with each other and you cannot use two different giftcards or discount codes to pay one single order with. If you have a discount code or a giftcard from us, use it at the checkout page. Enter the code and press the button ''ok'' to activate it and the value of the discount will be deducted automatically from the total.
For more information you're welcome to contact our customercare here
! If you wish to contact us via regular mail, please send questions to:
195 04 Rosersberg